Behind Every Great Transition Is a Great Team
At CIMS, we understand that first impressions and a smooth transition are essential when welcoming a new community. That’s where our New Community Onboarding (NCO) team shines. This dedicated group works closely with incoming clients, guiding them through every step of the process—from document collection and platform setup to communication planning and Board training. The result? Thanks to this team, our entire company is well-prepared to hit the ground running, have an immediate impact, and develop positive long-term relationships.
The success of this process is reflected in the feedback we receive from new communities:
- A new East Bay community praised our NCO Team member for “an incredible job with our transition,” noting her responsiveness and thorough communication.
- A new North Bay community gave a 5-star rating, adding that the team met all expectations.
- One new board member shared, “Common Interest communication is top notch! I never have to wait to get answers… When your team came on board, it all changed for the better.”
- A new community highlighted their CAM’s civil code knowledge and appreciated her stepping in to lead their transition.
- Another noted, “Everything happened as explained and was so seamless—I didn’t have to intervene on anything.”
From start to finish, our NCO team ensures every detail is handled with care, so Boards can focus on what matters most: serving their communities. Thank you to our dedicated staff for setting the tone for success from day one.
