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- HOMEOWNER PORTAL
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Our daily work.
We embrace our responsibility to set the standard for service, financial integrity and professional ethics across our industry. As a fiduciary and advisor to our community clients, we perform our work with integrity and to the highest professional standards.
We are the Board’s trusted management partner for education, governance and daily decision-making.
Our shared goal is to enhance the long-term value of the Association’s assets while thoughtfully managing its financial resources for maximum return on each dollar invested.
We answer our phones live with a goal to make it easy for our homeowners to solve their problem quickly and effortlessly. We listen and seek to understand while employing expertise and common sense to resolve issues on the first try.
Our cloud-based portals, via mobile phone or desktop, operate 24/7 for fast and efficient self-service, including flexible online payment options.
Every Association vendor partner serves at the pleasure of the Board as an essential part of the team maintaining and enhancing the value of the community.
For years, we have built an extensive network of local vendors with the required expertise and proven record of performance to earn our confidence and the opportunity to bid competitively.
We have a dedicated team of onboarding specialists to support smooth and effective transitions.
Across hundreds of successful transitions, we’ve learned the keys to success include a strong Board liaison, accountability for the former management company to perform and a thoughtful and well-executed plan to ensure a fast start for the Association in its first 100 days. Together, we chart a new course for the Association with a goal to never look back!
Working together, each Association is assigned a dedicated team led by a Community Manager supported by a team of specialists, including Customer Service, Staff Accountant, Accounts Payable, Accounts Receivable and Administration.
In addition, our Project Services consultants have capacity and proven expertise to manage complex projects that may present in any calendar year. Finally, our Maintenance Services team provides professional site inspection, handyman and janitorial services to our communities.
For our Homeowners, our industry leading and highly customized SaaS solution for HOAs provides secure, 24/7 real-time access to association documents, community calendars, board communications, personal accounting ledgers and e-payment options.
For Boards and board committees, there is a proprietary and confidential portal to share information, collaborate and govern. Boards can access Association documents, open meeting and executive session minutes, current and archived financials, historical AP invoices and active vendor contracts. In addition, Boards can review Association activities, including the status of work orders, violations, architectural applications plus Community Manager open and completed action items.
With local offices nearby, Community Managers can be onsite easily to meet with vendors for new bids or to review completed work prior to authorizing payment.
Our Community Managers have technology at their fingertips to perform site inspections via mobile phone with easy reference to prior violations history as they enforce the CC&Rs and maintain the beauty of the community.
Whether welcoming new volunteer board members or setting up new committees, we provide ongoing education and proven tools to help board members to succeed in their fiduciary roles governing all Association matters.
For years, there has been a significant increase in investor activity resulting in many more non-owners (tenants) living within homeowner associations. CIMS offers a rental management program to help Boards to track tenants by partnering with landlords to gather tenant profiles, emergency contact information and copies of the annual lease.
By knowing this shadow population within the community, Boards can enhance security, ensure an effective emergency response and lift community esprit de corps through greater education and engagement of all residents.
Brentwood
Est. 2019 • 3 years
390 Carrol Court, Suite A
Brentwood, CA 94513
After Hours Emergencies
San Ramon
Est. 1990 • 32 years
After Hours Emergencies
2800 W. March Lane, Suite 210
Stockton, CA 95219
San Ramon
Est. 1990 • 32 years
12647 Alcosta Blvd. Suite 275
San Ramon, CA 94583
After Hours Emergencies
(408) 370-9902
After Hours Emergencies
1682 Novato Blvd., Suite 204
Novato, CA 94947
Brentwood
Est. 2019 • 3 years
390 Carrol Court, Suite A
Brentwood, CA 94513
(925) 809-3034
After Hours Emergencies
605 Standiford Avenue, Suite I
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CIMS is always seeking talented individuals to join our team. Visit us at Indeed to see our current openings and apply today!
All Common Interest offices will be closed on Friday, September 20th.
They will re-open on Monday September 23rd.
For Homeowners/HOAs currently managed by Common Interest in need of customer service support please call:
